Refund policy

Our Return & Refund Policy

All items shipped from Nimalist store can be returned within 45 days after delivery (meaning when you received it)Further details to your case can be found below. Returns must be unused, in the state you received them, and in the original packaging.

If you would like to return your non-defective unused item(s) (in the original packaging), send us a request via Contact Form. After we handle your request, we will inform you of the steps to finalize your return/exchange. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you via email notification after your refund has been processed and issued successfully.

After your refund has been processed, a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.

What items cannot be returned?

  • A replacement product
  • Free gifts
  • Individual items from any gift bundle

How soon will I get my refund?

Once your item(s) have been returned, please allow 1-2 business days for them to be assessed. A member of our staff will then issue your refund and notify you via email. A credit will automatically be applied through the original method of payment within 3-5 business days.

Product Guarantee

Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.

  • Contact us via Contact Form with providing a photo or video explaining the issue and state whether you want a refund or replacement.
  • We will review the claim and contact you if we need more information.
  • If Approved, we will refund or resend a replacement for the defective item.

All our products come with a lifetime warranty, so if something happens down the road, simply follow the steps to file a claim. Learn more about our warranty

 

You can always contact us for any return question through the Contact Form or at support@nimalist-store.com